Help Center
Everything you need to sell with confidence on Gigolance — your tools, programs, and payments, explained.
Understanding the Gigolance freelancer levels
The four levels, the six performance metrics, and how you move up.
Profile & presentation
Make a strong first impression and earn buyer trust.
Creating your Gigolance intro videoA short video on your profile and gigs where you introduce yourself, show your skills, and tell buyers why you're the right freelancer for the job.Using your Gigolance PortfolioShowcase real project samples with images so buyers can see proof of your skill before they ever message you.Showcasing your top clientsFeature the brands and clients you've worked with on your profile to signal credibility the moment a buyer lands.Verifying your identity on GigolanceConfirm you're a real person to earn the Verified seal — a trust signal buyers look for. All it takes is a photo of your government ID and a quick live selfie, and your documents stay encrypted and private.Which ID documents we accept & how to photograph themUse a valid government photo ID — passport, national ID, or driver's license — and capture it clearly so your identity verification passes on the first try.Passing your live verification selfieThe selfie step is a short, live camera check that confirms a real person is present and matches your ID. Here's how to nail it — and what to do if you're asked to retake it.The Verified badge: what it means and how to earn itThe Verified seal shows that a real, identity-checked person is behind an account. Here's where it appears, what it does (and doesn't) promise, and how to earn and keep yours.How Gigolance protects your verification dataYour ID and selfie are encrypted, used only to confirm your identity, and never shown to buyers or other members. Here's exactly how your verification data is handled.
Selling tools
The building blocks of every great order.
Splitting big projects with MilestonesBreak a large order into a sequence of staged deliverables — each with its own deadline, its own escrow, and its own approval — so big projects stay safe and predictable for both sides.Active Gig slotsThe number of Gigs you can run at once grows as you level up — and every live Gig is another entry point into search.Earning recurring income with SubscriptionsTurn a one-off gig into a retainer — a recurring custom offer that auto-generates a fresh order every cycle.Your Personal AssistantAn always-on helper that answers first messages, manages your availability, and keeps your response rate high.Landing your first orderA practical, no-fluff playbook for new sellers: set up a gig that earns trust, get found, and win that crucial first order.
Growth & promotion
Get in front of more buyers and win more work.
Promoting Gigs with Marketplace AdsPay to put a Gig at the top of search and prime browse spots — you're charged only when a buyer clicks.Selling paid ConsultationsOffer scheduled, paid video calls so buyers can book your expertise by the session — not just deliverables.Winning repeat business (and a lower fee)Returning buyers are the most profitable work you can get — they cost less to win, and on Gigolance they literally cost you a lower platform fee. Here's how to build them.
Programs
Opt-in programs that accelerate established sellers.
Priority SupportTop Rated sellers jump the queue — faster first responses and, often, a more senior agent on your ticket.Gigolance Plus — StandardThe platform subscription for sellers building repeat business: funnel analytics, buyer insights, unlimited coupons, review requests and 7-day payouts — from US$10/month (2% plan discount applied).Gigolance Plus — PremiumThe top Plus tier: everything in Standard plus keyword & market intelligence, instant payouts (1% fee), beta access, a quarterly growth report and 24/7 priority support — US$15/month.Gigolance for AgenciesAn application-based program for established teams: a verified agency storefront, team workflows, bigger-budget matching and consolidated payouts.Becoming a Vetted ProAn application-based program where Gigolance hand-vets your expertise — approved sellers earn a Pro badge, an exclusive catalog, and all-level benefits.
Payments
How and when your earnings reach you.
Getting paid sooner with Early PayoutSkip the clearing wait and move everything in your pending balance to available right away, for a 1% fee — a Gigolance Plus Premium benefit.Faster Payments: 7-day clearingA Top Rated perk that halves your clearing window from 14 days to 7 — free, automatic, on every order.How platform fees workYour platform fee drops the more you earn with the same buyer — from 18% on a new relationship down to 10% for your most loyal clients.Understanding your earnings and balancesAvailable, Pending Clearance, In Escrow, Tips, Withdrawn — what each balance means, how money moves between them, and exactly when you get paid.How escrow protects every orderBuyers pay up front, sellers know the money is secured, and funds only move when work is delivered and accepted. Here's how escrow keeps both sides safe.Withdrawing your earningsHow to move available funds to your bank, what the withdrawal lifecycle looks like, and how to keep payouts smooth.
Buying on Gigolance
Order with confidence and get more from every purchase.
Buyer protection & the Resolution CenterEvery order you place is held in escrow and backed by the Resolution Center — so your money is safe until the work is delivered and you're satisfied.Saving gigs & sellers to ListsKeep the gigs and sellers you love in organised lists, so you can compare options now and reorder fast later.Tracking your orders end to endFollow every order in one place — the delivery countdown, milestones, revisions, and messages — so you always know exactly where things stand.Reordering from sellers you trustFound a seller who nails it? Reorder in a couple of clicks — and unlock repeat-order shortcuts as you climb the buyer levels.Volume insights: understanding your spendSee your spend and ordering patterns over time so you can plan budgets, spot your go-to sellers, and buy smarter.Buying at scale with a Business accountInvoicing, team seats, and shared workflows for buying on behalf of a company — built for teams that order often.Priority support for buyersHigher-tier buyers jump the queue — faster first responses and, often, a more senior agent on your request.Your dedicated Success ManagerTop buyers get a named contact who helps you source the right sellers, scale your buying, and unblock anything fast.Early access & top-buyer perksOur most active buyers get invitations to new programs, early features, and special offers before anyone else.Freelancer sourcing by Gigolance ProSkip the search. A Gigolance Pro expert learns your needs on a kickoff call, screens and interviews talent for you, and hands you a shortlist of vetted freelancers — with a money-back guarantee.
Guides & tips
In-depth playbooks for selling and buying better on Gigolance.
Mastering Customer Communication: A Freelancer's GuideClear, fast, friendly communication is the single biggest lever on your reviews, your response rate, and your repeat business. Here's how to do it well, from first message to final delivery.Expectation setting 101Most bad reviews aren't about bad work — they're about a gap between what the buyer imagined and what they got. Close that gap before the order starts and your ratings take care of themselves.Navigating challenging ordersEvery active seller eventually meets a hard order — an unhappy buyer, a stalled project, an unreasonable ask. How you handle it protects your metrics, your earnings, and your peace of mind.Taking your Gig to the next levelA great gig is never finished. This is the playbook for turning a decent listing into a ranking, converting, level-climbing machine — and growing from one gig into a real freelance business.How to write a brief that gets great resultsThe quality of what you get back is set the moment you write the brief. A clear, complete brief is the difference between one perfect delivery and three frustrating revision rounds.Choosing the right seller for your projectPrice is the easiest thing to compare and the worst thing to choose on. Here's how to read levels, reviews, and a first conversation to pick a seller who'll actually deliver.Managing revisions smoothlyRevisions are normal and healthy — when handled well. Clear, batched, kind feedback gets you a better result faster and keeps the relationship strong for the next order.Getting the most from your budgetSpending well on Gigolance isn't about finding the cheapest seller — it's about buying smart: right package, right seller, right structure, and the perks that stretch every dollar further.Cancellations, disputes & the Resolution CenterWhen an order doesn't go to plan, the Resolution Center handles it fairly — extensions, modifications, cancellations, and disputes, with escrow protecting both sides throughout.Stay protected: Gigolance's off-platform policyWhy payments and communication need to stay on Gigolance — and how that keeps every order, payment, and conversation protected.How hourly orders workOpen-ended engagements billed by the week: the seller logs hours, you review them, and only approved time is charged — automatically.
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