Trust & Safety
Every order, protected
Trust isn't a feature on Gigolance — it's the foundation. From escrow on every order to verified reviews and a fair Resolution Center, here's how we keep buyers and sellers safe.
How your money is protected
Escrow on every order
When a buyer pays, the funds are held safely in our ledger — never released to the seller until the buyer approves the delivery. No early payouts, no surprises.
The Resolution Center
If something goes wrong, either side can request a revision, an extension, or a cancellation in a structured, fair process — with the full order history on record.
Secure payments
Payments run through a double-entry escrow ledger built for accuracy. When a cancellation is approved the order amount returns to your balance — the service fee and any tax are non-refundable.
Clear, before you commit
Scope, price, delivery time, and revisions are agreed up front, so both sides know exactly what the order covers before any work begins.
How we keep the marketplace honest
Reviews you can trust
Reviews come only from real, completed orders, with sub-ratings for communication, service as described, and value — so ratings reflect genuine experience, not noise.
Earned seller levels
Seller levels are computed from real performance metrics — never purchased — so a higher level always means a longer track record of delivering well.
Keeping your account secure
- Keep conversations on Gigolance. The order page records your brief, deliveries, and messages — your protection depends on it. Be cautious of anyone asking to move off-platform.
- Pay only through Gigolance. Escrow protection only applies to orders placed and paid on the platform — never send money another way.
- Protect your login. Use a strong, unique password, and never share your account credentials or one-time codes with anyone.
- Report anything suspicious. If a request feels off — a too-good price, pressure to pay outside, or a phishing message — report it so we can act.
Learn more in the Help Center
Read how buyer protection, the Resolution Center, and order tracking work in detail.
Read about buyer protection