Skip to content

Help Center · Orders & billing

How hourly orders work

Open-ended engagements billed by the week: the seller logs hours, you review them, and only approved time is charged — automatically.

4 min read

Hourly is built for flexible projects with no fixed scope or end date — ongoing development, retainers, support work. Instead of one upfront price, you agree an hourly rate, the seller logs time as they work, and your card is billed week by week for the hours you've reviewed.

The building blocks

Hourly rate

The agreed price per hour — set in the offer, visible on every time log and invoice.

Weekly hour limit

An optional cap on billable hours per week, so your weekly cost can never run past what you agreed.

Review window

After each week closes you get an agreed window (24 hours to 7 days) to check the logged time before anything is charged.

Automatic weekly billing

Once the review window passes, the week's approved hours are charged to your saved card automatically — no invoices to chase.

From offer to first payment

  1. 1

    Agree the terms in chat

    The seller sends an hourly offer: the rate per hour, an optional weekly hour limit, your review window, and the timezone that defines when each week closes.

  2. 2

    Accept and save a card

    You accept with a quick, Stripe-secured card setup. Nothing is charged upfront — there's no fixed total to pay, just the card that future weekly invoices will use.

  3. 3

    The seller logs time

    As they work, the seller logs hours with a note on what was done. Every entry lands in the engagement's shared work diary, visible to you in real time.

  4. 4

    You review each week

    When a week closes, your review window opens. Check the logs — and if something looks off, dispute it before the window ends so it's resolved before any charge.

  5. 5

    Automatic payment

    After the window, the week's approved hours are billed to your card automatically and the seller's earnings follow the normal clearance flow.

You stay in control

  • Only reviewed time is charged — every weekly invoice waits out your review window first.
  • The weekly limit is a hard cap — hours beyond it aren't billable.
  • Pause anytime — pausing stops new time from being logged immediately.
  • End anytime — no new hours can be logged after you end; only already-logged weeks still bill.
  • Everything in one place — every log, memo, week, and invoice lives in your hourly hub.

If a weekly charge fails

The engagement pauses itself and Stripe retries the card automatically — no time can be logged while it's paused, and it resumes on its own the moment a charge succeeds.

Frequently asked

No. Accepting an hourly offer only saves your card via Stripe. The first charge happens after the first week's hours have passed your review window.

Dispute the week inside your review window — the charge waits until it's resolved. That window (24 hours to 7 days) is part of the offer you accepted.

Milestones split a fixed scope into fixed payments; subscriptions repeat a fixed order on a schedule. Hourly has no fixed total at all — you pay only for logged, reviewed time.

Yes — just ask the seller to send an hourly offer in chat. It starts a separate open-ended engagement alongside any existing orders.

See your hourly engagements

Work diaries, weekly invoices, and every active engagement in one hub.

Open the hourly hub

Keep reading

Still have questions?

Back to Help Center