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Which ID documents we accept & how to photograph them
Use a valid government photo ID — passport, national ID, or driver's license — and capture it clearly so your identity verification passes on the first try.
3 min read
A clean photo of a valid ID is the single biggest factor in passing identity verification on the first try. Here's exactly what we accept and how to capture it.
Accepted documents
Passport
The photo page of a current passport — usually the easiest to verify because the details sit on one clear page.
National ID card
A government-issued national identity card, front (and back if it has one).
Driver's license
A current driver's license with your photo, name, and date of birth clearly printed.
Whatever you choose, the document must be valid (not expired), show your photo, and be an original — not a photocopy, scan, or screenshot of a screen.
How to photograph your ID
- 1
Lay it on a flat, dark surface
A plain, non-reflective background makes the edges easy to detect.
- 2
Fill the frame
Get close enough that all four corners are visible, with no fingers covering any text.
- 3
Kill the glare
Use soft, even light. Angle the ID slightly to avoid reflections from a lamp or window on the laminate.
- 4
Focus and check
Hold steady until it's sharp, then read every line back yourself — if you can't, our checks can't either.
Common reasons a document is rejected
Blurry or low-light photos, glare hiding text, cropped corners, an expired ID, or a picture of a screen instead of the physical card. Fixing the photo and re-submitting almost always resolves it.
Tips for a first-try pass
- Match the name on your ID to the name on your account where you can — big mismatches slow down review.
- Use daylight if possible; it's the most even light and the kindest to laminated cards.
- Don't edit the photo — filters, crops, and "enhancements" can make a genuine ID look altered.
- Keep the whole document in frame, including any machine-readable strip along the bottom of a passport or ID.
Frequently asked
No. We accept government IDs in any language — the checks read the document's own fields, not a translation.
If your document carries information on both sides (many national IDs and licenses do), capture both when prompted. A passport photo page is usually enough on its own.
No — we need a photo of the physical document. A picture of a screen introduces glare and moiré that fail the checks and can look like tampering.
Ready to verify?
Grab your ID and start — it only takes a couple of minutes.
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