Help Center · Buying on Gigolance
Priority support for buyers
Higher-tier buyers jump the queue — faster first responses and, often, a more senior agent on your request.
3 min read
When an order is time-sensitive, waiting on support is the last thing you need. Priority support moves your requests to the front of the line.
What you get
- Faster first response — your tickets are prioritised ahead of the standard queue.
- Senior agents more often, so complex order issues get resolved in fewer rounds.
- Continuity on escalations from the Resolution Center, so you're not re-explaining your case.
Unlocked at Business Buyer
Priority support comes with the Business Buyer level and above — a perk for buyers who order at scale.
Frequently asked
Contact support as usual from your order or the Help Center — your buyer level is recognised automatically and routes you to the priority queue.
Yes. Escalations you raise in the Resolution Center inherit your priority routing.
Check your perks
Your buyer level overview shows what each tier unlocks.
Keep reading
Buying at scale with a Business accountInvoicing, team seats, and shared workflows for buying on behalf of a company — built for teams that order often.Your dedicated Success ManagerTop buyers get a named contact who helps you source the right sellers, scale your buying, and unblock anything fast.Buyer protection & the Resolution CenterEvery order you place is held in escrow and backed by the Resolution Center — so your money is safe until the work is delivered and you're satisfied.
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