Help Center · Selling tools
Your Personal Assistant
An always-on helper that answers first messages, manages your availability, and keeps your response rate high.
4 min read
Buyers reach out at all hours. Your Personal Assistant makes sure none of them wait on you — even while you sleep.
The Personal Assistant is a built-in helper that manages your buyer chats and scheduling. It handles the small, time-sensitive things that protect your reputation, so a missed minute never costs you a lead.
What it does for you
Auto-reply
An automatic first response fires the moment a buyer sends their opening message, so no lead sits unanswered.
Availability & away mode
Pause new orders and set expectations when you're offline, then switch back on when you're ready.
Quick responses
Saved replies for the questions you answer over and over — send a polished, on-brand response in a tap.
Scheduling
Keep bookings and follow-ups organized so nothing slips between conversations.
Why it protects your response rate
Response rate is one of the six metrics that decide your level on your levels page. It measures how reliably you reply to new buyers in time. Because auto-reply answers instantly and quick responses make follow-ups effortless, your Assistant keeps that metric healthy without you watching the inbox all day.
Away, not absent
Turning on away mode sets honest expectations for buyers while auto-reply still greets every new message — you stay responsive even when you step away.
Setting it up
- 1
Write your auto-reply
Craft a warm first message that greets the buyer, sets a timeframe, and invites them to share project details.
- 2
Save your quick responses
Turn your most common answers — pricing, turnaround, revisions — into reusable saved replies.
- 3
Set availability
Toggle away mode when you're offline so buyers know when to expect you, and switch it off to take new orders.
Frequently asked
No. It only sends the first greeting so the lead feels acknowledged. You take over the real conversation from there.
Away mode pauses new orders and sets expectations for buyers. Your auto-reply still greets anyone who messages you.
It's available to every seller from Level 1 and up at no extra cost.
Staying responsive keeps your response-rate metric strong, which counts toward advancing on your levels page.
Set up your Assistant
Configure auto-reply and availability.
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